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    Please Help! Missing Photopass Photos

    created by kennyseaton, Space Ranger 1st Class, 28 August 2015 - 08:37


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    kennyseaton
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    Space Ranger 1st Class

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    Posted 28 August 2015 - 08:37

    Hi,

     

    We have just got back to England tonight, my daughter had photos taken with Daisy Duck today (Friday 28th August). We had a booked disability slot at 12:40pm, photos were taken and our photopass was scanned after the photos were taken. However, these photos have not appeared on our album online.

     

    She says Daisy is her favourite and really wants these photos, we did not take any of our own so we did not hold up the queue and assumed we would obviously have the official disney taken ones.

     

    Please help, they must be saved somewhere!! :-(

     

     


    tom.corse
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    Galactic Hero

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    Posted 29 August 2015 - 08:52

    Hi kennyseaton,

     

    Well, the best thing to do is to have a look at the pictures on your pass when you're still in Disneyland. So if some pictures are missing, you can ask to put them (with the place, day and hour where they were taken).

    When you're gone from Disneyland, it's too late, there are no way to recover them back, sorry. :(

     

    Sometimes, pictures need few times to appear on your album online. I hope it for you.


    Ptree47223
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    Posted 01 September 2015 - 04:53

    Have you put in a support ticket on the photo pass  page they maybe able to help. https://www.disneyph...s.eu/en/contact



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